NEW YORK, NY, May 26, 2026 /24-7PressRelease/ — CollectionPro Services LLC, a specialized out-of-network claims recovery partner for healthcare providers, today announced the launch of Max Gayne — The OON Claim Detective, a new animated brand mascot created to educate physicians, surgeons, facilities, and RCM teams about the increasingly complex world of out-of-network reimbursement.
Max Gayne will headline CollectionPro’s upcoming short-form educational video series, designed to explain critical topics such as out-of-network claims, balance billing, surprise billing protections, the No Surprises Act, state-level balance billing laws, open negotiation, Independent Dispute Resolution, and payer underpayment recovery — all in simple, 30-second lessons.
With a sharp suit, calm confidence, and a claim file always in hand, Max Gayne represents CollectionPro’s core mission: helping providers investigate underpaid, denied, delayed, and overlooked out-of-network claims before they are written off.
“Before you write it off, let Max check it out.”
“Out-of-network collections can feel like a maze of payer responses, legal timelines, documentation requirements, and arbitration rules,” said Maverick Johnson, the spokesperson for CollectionPro Services LLC. “Max Gayne was created to make that complexity easier to understand. He gives providers a memorable guide — someone who can walk them through the basics, explain the risks, and show why expert review matters before valuable claims are abandoned,” he added.
The Max Gayne video series will focus on practical, provider-facing education. Each episode will feature a short explanation, a visual claims scenario, and a recurring “Max Gayne Pro Tip” or “Max Gayne Fact” to help viewers quickly understand what they should watch for in their own revenue cycle.
Planned video topics include:
• What is an out-of-network claim?
• Why OON claims get underpaid
• What is balance billing?
• What is surprise billing?
• What does the No Surprises Act actually do?
• What is IDR?
• Why open negotiation matters
• Federal NSA vs. state balance billing laws
• Why documentation decides dollars
• Why providers should review OON A/R before writing it off
The campaign is especially relevant for specialties and facilities that frequently encounter complex out-of-network reimbursement scenarios, including plastic and reconstructive surgery, emergency medicine, anesthesiology, radiology, ASCs, hospital-based providers, and air ambulance services.
CollectionPro’s goal is to make Max Gayne more than a mascot. He will act as a recurring educational guide across LinkedIn, YouTube Shorts, Instagram Reels, website videos, social media campaigns, email marketing, landing pages, and sales enablement materials.
“Providers do not need more jargon,” Maverick added, saying, “They need clarity. They need to know when a claim is truly dead and when it deserves a second look. Max Gayne brings that message to life in a bold, simple, and memorable way.”
The Max Gayne campaign has started rolling out across CollectionPro’s digital channels, with the first video introducing the series and inviting viewers to start with Video 1: What Is an Out-of-Network Claim?
Healthcare providers, facilities, and RCM companies with unpaid or underpaid out-of-network claims are encouraged to visit CollectionPro to learn more.
About CollectionPro Services LLC
CollectionPro Services LLC helps healthcare providers, facilities, and revenue cycle organizations recover more from complex out-of-network claims, payer underpayments, denied claims, delayed claims, and aging accounts receivable. With specialized focus on payer recovery, No Surprises Act-related disputes, IDR support, and out-of-network collections, CollectionPro helps providers identify recovery opportunities before claims are written off.
CollectionPro Services LLC
Website: CollectionPro.com
Email: contact@collectionpro.com
Phone: (212) 243-3516
Address: Carnegie Hall Tower, 152 West 57th Street, 59th Floor (North), New York, NY 10019
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